Category Archives: Customer Service Tips

How Painless Is Your New Customer Experience?

Posted on March 20, 2014 by Jay Mercer

Is your business easy to do business with?  Or is it difficult?   The answer could impact your revenue as well as your reputation for service.  Here are a few tips to help you stand in your customer’s shoes for just … Continue reading →

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What to Do When Calling the Help Line Doesn’t Help

Posted on November 28, 2013 by Jay Mercer

Have you ever called a help line and at the end of the call had a bigger problem than before you called?  Unfortunately, it’s not uncommon. Navigating the help line process can be a challenge for anyone’s patience.   Here are … Continue reading →

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Avoid the Three Biggest Sales Mistakes and Close More Business

Posted on October 17, 2013 by Jay Mercer

Every sales lead is precious.  It takes a lot to get people’s attention these days, and once a lead or prospect comes in your door, you’ve accomplished that hurdle, but now you have another one:  getting the business.  To ensure … Continue reading →

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Five Fun Things to Add to Your Invoices

Posted on September 19, 2013 by Jay Mercer

When it comes to marketing, the company invoice might be the last thing you’d think about.  But think again:  it’s a great place to make every attempt to get paid faster and have your customer coming back for more services … Continue reading →

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Five Ways to Rev Up Your Referrals

Posted on August 22, 2013 by Jay Mercer

In the vast majority of industries, referrals are the most cost-effective way to gain new clients and grow your business.  When you attract new clients through referrals, your marketing costs are lower, your selling process is easier and more effective, … Continue reading →

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Five Favorite Freebies You Can Steal

Posted on September 6, 2012 by Jay Mercer

If you’re looking for ways to boost your productivity, technology is a great place to start.  The good news is there are many free options available.  Here are five favorites you might not know about. 1. Bridge lines. If you … Continue reading →

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Seven Ways to Wow Your Clients

Posted on July 26, 2012 by Jay Mercer

One of the main reasons clients leave is because they feel ignored.  The cost of ignoring clients is high; you have to do more marketing and replace those clients when they leave.  The antidote to this is easy:  just stay … Continue reading →

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