Monthly Archives: January 2016

5 Ways to Delight Your Customers

Posted on January 21, 2016 by Jay Mercer

Providing great service can make a huge difference in a small business. For companies like Zappos, Nordstrom, and Southwest Airlines, customer service is a differentiator from their competitors. Done right, good customer service can bring lots of referrals that lead … Continue reading →

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Will 2016 Be Your Best Year Ever?

Posted on January 7, 2016 by Jay Mercer

If you want 2016 to be better than 2015, you have to do something differently in 2016 than you did in 2015. It’s a simple but profound realization. Change brings the opportunity to make things better; it can be scary … Continue reading →